General terms of use of the MUNUS+ platform
Courtesy translation — version 6. This text is a faithful translation of the Italian original, which is the only binding version. In the event of any discrepancy, the Italian text prevails. The version number is the same as the Italian one: a translation is not a new version, it is the same version in another language.
W.F.B. Srl — Via Romolo Gessi 13, 20146 Milan (MI), Italy — VAT no. 04724770237
1. Definitions and roles
- Platform: the MUNUS+ software (web and mobile application) for managing staff, shifts, service requests and documents.
- Company: W.F.B. Srl, which adopts the Platform for its own business, makes it available to its own users and decides who may access it. It is the User's sole point of contact for everything concerning access and the data processed through the Platform.
- User: the natural person who logs in with their own credentials, in one of these roles: employee/collaborator of the Company; client portal user (contact person of a client company); staff (operator or administrator).
2. Subject matter and relationship with the main contract
These terms govern the User's use of the Platform. They do not govern the employment relationship between the User and their employer, nor the commercial relationship between the Company and its clients: those relationships are governed by their respective contracts. In the event of conflict between these terms and the contract in force between the Company and its client, the latter prevails.
Access to the Platform is granted by the Company: it creates, suspends and revokes accounts, according to its own organisational rules.
3. Account and credentials
1. Credentials are personal and non-transferable. The User keeps the password with due care and does not disclose it to anyone, not even to colleagues or superiors. 2. The password must meet the strength requirements set by the Platform. For staff users two-factor authentication is mandatory; for other Users it is available and recommended. 3. The User immediately informs the Company of any suspected compromise of their account. The Company may suspend an account to protect security, notifying the person concerned. 4. Operations carried out with the User's credentials are presumed to have been carried out by them, unless a compromise is promptly reported.
4. Permitted use and prohibitions
The User uses the Platform diligently, properly and lawfully, solely for the operational purposes of their role. In particular, it is prohibited to:
- enter false data or data of third parties without authorisation;
- use the chat and other text spaces for unlawful or offensive content, or content unrelated to work activity;
- access or attempt to access other people's accounts or data, or circumvent the security measures and technical limits of the Platform;
- copy, decompile or reproduce the Platform, or use it to build competing products;
- any form of mass or automated data extraction not provided for by the Platform's functions.
A breach may lead to suspension or revocation of the account, without prejudice to any other legal or disciplinary consequence under the Company's rules.
5. Data and content
1. The data entered in the Platform remain the property of the Company and of the data subjects to whom they refer. They are processed only in order to deliver the service, as described in the privacy notice (a separate document, presented together with these terms). 2. The User acknowledges that the Company has access to the data and messages entered in the Platform within the scope of its organisational roles, as described in the notice. 3. Messages in the operational chat cannot be edited or deleted by anyone, not even by their author: they serve to reconstruct the arrangements made about a shift. They are kept for the entire duration of the relationship and removed upon its termination, together with the other data not subject to retention obligations. 4. Any suggestions or improvement reports provided by the User may be used freely to improve the Platform, without this constituting an assignment of rights by the User.
6. Service availability
The Company undertakes, with professional diligence, to keep the Platform available and secure, but does not guarantee absolute continuity: interruptions are possible for maintenance (scheduled and announced as far as possible), faults or external causes. The Platform is an organisational tool: in the event of unavailability, urgent communications follow the Company's ordinary channels (telephone, email).
7. Intellectual property
The Platform, its code, its graphics and the MUNUS+ trademark remain the property of their respective owners and are in no way granted to the User. The User is granted a personal, non-exclusive and non-transferable right of use, limited to the duration of their access.
8. Protection of personal data
The processing of the User's personal data is described in the privacy notice specific to their role (employee or portal user), presented at first access and always available from the profile. Acceptance of these terms does not constitute consent to processing: the legal bases are set out in the notice.
9. Liability
1. To the extent permitted by law, no liability is accepted for indirect damages arising from the use or unavailability of the Platform. 2. The mandatory protections provided by law in favour of the User remain unaffected, including — where applicable — those concerning employment and consumer matters, and liability for wilful misconduct or gross negligence (art. 1229 of the Italian Civil Code), which no clause of these terms excludes. 3. The User is liable for the use of the Platform made with their own credentials under the terms of point 3.4.
10. Changes to these terms
Changes produce a new version of the document, with a date. For changes that reduce the User's rights or increase their obligations, the Company gives at least 30 days' notice through the Platform. At the first connection after publication, the Platform presents the new version and asks for a new acknowledgement: use of the Platform continues only afterwards. The accepted versions remain available from the profile.
11. Suspension and termination
Access ends with the end of the relationship that justifies it (employment relationship, contact person appointment, staff role) or upon revocation by the Company. Termination of access does not delete the data already recorded, which remain governed by the privacy notice and by the Company's retention obligations.
12. Applicable law and jurisdiction
These terms are governed by Italian law. Any dispute concerning the use of the Platform falls within the jurisdiction of the Court of Milan, without prejudice to the mandatory jurisdictions provided by law — in particular those established to protect employees and consumers, which prevail in any case over this clause.
Document updated on 30 August 2026.